If you have any question, you may call us here at: 310-320-4907.
Terms,
Conditions & Trademarks
Contact
In order to offer our customers the most satisfactory service,
we think e-mail communication is best. Telephone support does
not give us the proper amount of time to investigate customer
questions and issues, nor to make tests if needed. Your Mac Store.com
provides e-Mail
support only. We will always reply within one business day,
and usually within 12 hours.
Returns
Your overall satisfaction with our company and staff is our
number one goal. We eat, sleep, and breathe customer service,
and constantly work to improve our products and services.
If you find yourself with an item you wish to return, please
review the following:
DOA or missing items: In the unlikely event that your item
is “dead on arrival” or is missing an item or
items, contact Your Mac Store Customer Support by e-Mail.
Please DO NOT contact the shipping department directly to
file a claim, as this will delay the process. And shipping
charges from us or returning shipping cost are not reundable.
We take care of shipping cost for replacement.
Defective products: If your product is defective,
please contact Your Mac Store Customer Support by e-Mail.
We will attempt to solve your problem by e-mail. We're pretty
good at this, but sometimes an item needs to be returned
to us, and we do not pay for return shipping and shipping
charges are not refundable.
Return of non-defective products: All returns must be authorized
by Your Mac Store within 30 days
of the invoice date. All returns, other than for defective
items, are subject to a 15% restocking
fee. Some items are not eligible for returns. Please
check the individual product's return policy for more
information. We can only accept returns in the same condition
and packaging as they were shipped -- New Factory Sealed
items must still be sealed -- or else you may be charged
a packaging fee. Shipping charges are not refundable.
Prior to shipping your return, please e-mail
us to get a Return Merchandise Authorization (RMA) number.
Items must be returned within 10 days
of receiving your RMA. Please mark the RMA number clearly
on the outside of your return package, and ship to:
Vintage Computer Inc.
Your Mac Store Department
Attn: RMA #_______
2909 Oregon Ct. Unit C8
Torrance, CA 90503
We
STRONGLY recommend that you send your return fully insured,
via a traceable shipping method. We are not responsible for
late, lost, or misdirected packages, nor for products that
are damaged during return shipping.
Warranty Information
All products which are sold as NEW, with the exception of
memory modules, are warranted by the manufacturer. You are
entitled to the manufacturer's limited express warranty, if
any, that accompanies the product. Your Mac Store offers no
additional or independent warranty. All warranty claims must
be made through the product manufacturer, not through Your Mac Store.
All products sold as DEMO products carry the remainder of
the manufacturer's warranty.
New memory modules are warranted by Your Mac Store for three
years from the invoice date. Used memory modules are
warranted by Your Mac Store for 30 days
from the invoice date. Used and bulk parts are warranted by
Your Mac Store for 30 days from
the invoice date. Products sold as NEW without a manufacturer's
warranty are warranted by Your Mac Store for 30
days from the invoice date.
If it is
so stated by the Your Mac Store warranty, Your Mac Store will
repair or replace, at our option, the REFURBISHED product
that contains manufacturing a defect or defects, so long
as the product is returned in its original shipping material
to Your Mac Store within the warranty period. This warranty
is made only to the purchaser whose name appears on the
original invoice, is non-transferable, and is void if
resold. Service by a non-approved technician voids any
Your Mac Store warranty. If Your Mac Store accepts a product
for the repair of a manufacturing defect, but discovers
that the problem is unrelated to a manufacturing defect,
or occurred as a result of service by a non-approved
technician, buyer agrees to pay Your Mac Store $85.00 per
hour for such repairs. No merchandise will be accepted
for repair or replacement without a prior Return Merchandise
Authorization (RMA). To obtain an RMA number, please e-Mail us.
Your Mac Store disclaims all express or implied warranties
regarding the merchantability and fitness of the products
you have purchased for any particular purpose. Your Mac Store
makes no warranties that the products you have purchased
are compatible with any particular software or non-Your Mac Store
equipment. Your Mac Store is not responsible for any damage,
problem, or data loss resulting from software, hardware failure
to Customer’s non-Your Mac Store equipment, when Customer
installs Your Mac Store product on such equipment. Installation
or service by a non-approved technician voids any and all
warranties, expressed or implied. Your Mac Store shall under
no circumstances be liable for special, incidental, or consequential
damages including loss of profit, even if it has been advised
of the possibility of such damages. The maximum liability
for all direct damages, if any, arising out of any action
shall be limited to an amount not to exceed the purchase
price of the product.
Errors and Omissions
Your Mac Store makes every effort to ensure the accuracy of
the information published in our advertisements and on our
Web site. However, the documents and graphics published on
this site may contain technical inaccuracies or typographical
errors. Your Mac Store makes no representations about the suitability
of the information and graphics presented on this site. All
such documents and graphics are provided "as is" without
warranty of any kind.
If an error is made and a product is listed at an incorrect
price, Your Mac Store shall maintain the right to refuse or
cancel an order that is placed at the incorrect price. Products
and packaging depicted on the Web site may differ from stock
available at the time of shipment. We reserve the right to
make a product substitution, using an equivalent item.
Prices
We do not guarantee Your Mac Store prices that are listed on
other web sites or on price engines.
All sales are subject to the following terms and conditions:
1. Customer
Acknowledgment
Customer acknowledges agreement with these Terms of Sale when
placing an order to purchase a product from Your Mac Store.
2. All Sales Made In California
All sales shall be deemed made in the State of California,
USA, regardless of the location of the Customer.
The Customer agrees that any dispute with Your Mac Store arising
out of the Customer's purchase from Your Mac Store shall be
brought by the Customer exclusively in the state or federal
courts situated in the State of California; and the Customer
hereby agrees that such venue is appropriate and that Your Mac Store's
agreement to sell and deliver products to the Customer is
dependent on this provision.
3. Purchase Price
(a) Prices are listed in Your Mac Store's advertisements and
Web site, and are subject to change without notice. Prices
for certain governmental, corporate, and institutional customers
may be set forth in a bid or other written agreement between
the parties.
(b) Payment is due before shipment, unless credit terms have
been arranged in advance with Your Mac Store' Credit Department.
In such case, payment terms shall be as set forth in the credit
agreement.
(c) Your Mac Store collects sales and use taxes for sales shipped
to the State of California. Your Mac Store shall not be liable
for handling or customs charges, for shipments outside the
United States.
4. Payment
We accept the following payment methods.
(a) For U.S. customers
Credit Card (Visa, MasterCard), Money Order or Casher's check.
Please use our online checkout system. If the system doesn't
work, please e-Mail us, and we will arrange for payment.
(b) For non-US customers
You cannot take credit cards for security reason. Only Paypal
or Money Order can be accepted from non-US
counties.
5. Shipping Terms
Your Mac Store will arrange for payment for shipping with
the carrier, but such costs are the responsibility of
the Customer. For any products sold that are damaged,
lost, or stolen by the carrier in transit to Customer,
an insurance claim must be submitted to the carrier,
not to Your Mac Store. Your Mac Store is not responsible
or liable for loss or resulting damage due to a carrier's
negligence or theft. Delivery times are estimates only,
and Your Mac Store shall not be liable for delays. Orders
that are returned or refused will be charged a 15%
restocking fee.
For International Customers
We ship via United State Postal service, Global express mail (EMS), Global Priority mail, Airmail letter and Air mail parcel.
Global express mail (EMS) is only traceable. We Strongly recommend choosing Global express mail (EMS). If you choose other method, we are not responsible for lost or delay of packages.
6. International Order
Currently, we can take orders from United States,
Canada, United Kingdom, Australia, Austria, Belgium, Denmark,
Finland, France, Germany, Greece, Hong Kong, Ireland, Italy,
Netherlands, New Zealand, Norway, Portugal, Singapore, Spain,
Sweden, Switzerland and Taiwan.
We can not take orders from other countries because of manufacturers agreement or security reason.
7. Vendor License Agreements
Customer agrees to abide by all license provisions or end-user
agreements imposed by the manufacturer or publisher.
8. Limited Manufacturer’s Warranty
(a) Your Mac Store warrants that it has good title to the
hardware Products that it sells, and that it has proper
authority to license the software Products it distributes.
(b) Your Mac Store does not warrant the performance or integrity
of any Product, but merely passes through to the Customer
whatever end-user warranty the manufacturers or software
publishers provide with their respective Products.
(c) Your Mac Store DISCLAIMS ALL OTHER WARRANTIES, EXPRESS
OR IMPLIED BY LAW, INCLUDING MERCHANTABILITY AND USE FOR
A PARTICULAR PURPOSE.
9. Limitation of liability
IN NO EVENT SHALL Your Mac Store BE LIABLE FOR SPECIAL, INCIDENTAL,
OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO
LOSS OF PROFIT OR OPPORTUNITY. CUSTOMER'S SOLE AND EXCLUSIVE
REMEDY IS STATED IN THE MANUFACTURER'S OR PUBLISHER'S END-
USER WARRANTY ACCOMPANYING THE PRODUCT. IN NO EVENT SHALL
Your Mac Store's LIABILITY EXCEED THE REPAIR, REPLACEMENT
OR COST OF THE SPECIFIC PRODUCT PURCHASED FROM Your Mac Store.
THE PARTIES AGREE THAT THE LIMITATIONS IN THIS SECTION
ARE INTEGRAL TO THIS ORDER. SOME STATES MAY NOT RECOGNIZE
A DISCLAIMER OR LIMITATION OF WARRANTIES AND/OR LIMITATION
OF LIABILITY, SO THE ABOVE DISCLAIMERS MAY NOT APPLY. CUSTOMER
MAY ALSO HAVE DIFFERENT AND/OR ADDITIONAL RIGHTS AND REMEDIES
THAT VARY FROM STATE TO STATE.
10. Returns
Product returns are subject to Your Mac Store's current return
policies, which are set forth on this web site, subject
to any additional or lesser return rights adopted by the
manufacturer or publisher.
11. Exclusive Agreement
These Terms of Sale represent the complete and final agreement
between the Customer and Your Mac Store for the matters set
forth herein, and shall be supplemented only by the prices,
quantity, and descriptions set forth in Your Mac Store's invoice
for the relevant sale. Terms contained in Customers' purchase
orders, offers to buy, terms and conditions, and the like
shall have no effect.
12. General
(a) These Terms of Sale and any transactions made under them
shall be interpreted by and be subject to the laws of the
State of California. Should any dispute arise regarding this
agreement, Customer consents to jurisdiction in the State
of California and agrees that venue is proper in County of
Los Angeles. Customer agrees that the place of performance
of this agreement is the County of Los Angeles, State of California.
Further, the prevailing party in any such dispute shall be
entitled to costs including attorney's fees.
(b) In the event any section or portion of a section of these
Terms of Sale are deemed unlawful or unenforceable, that section
or portion of a section shall be stricken from the Terms of
Sale, and the remaining terms shall continue in full force
and effect.
(c) Your Mac Store shall not be responsible for damages or delays
resulting from Acts of God, and from other actions, both governmental
and otherwise, including but not limited to war, riot, seizure,
and embargo.
(d) These Terms of Sale may be modified from time to time
by Your Mac Store without notice, and are current as of the
date of the Web site. Please refer to the current Web site.
Trademarks
Copyright, 2003. Your Mac Store is a registered trademark of
Vintage Computer Inc., Torrance, CA. All other trademarks remain
the property of their respective companies. All trademarks
and registered trademarks are used to the benefit without
intent to infringe on the mark holder.
We want you to be happy with your purchase!
These terms are to protect both the buyer and the seller in
the event of a problem with your order. If for any reason
you are not happy with your purchase from us, please contact
us immediately by e-mail so that we may remedy the situation.
