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FAQ
Shopping
Q: I can't find shipping fee information on your Web site.	A: The shipping fee depends on the weight of the item and the area where it will be shipped. To get a shipping estimate, ask us by email. Please state the item's name or code (1111-1111-1111), the Zip Code where you wish the item shipped, and the country. To prevent miscommunication, we do not accept estimate requests over the phone. The fastest way to find out the shipping cost is to put desired items in the shopping cart and check out. Once you enter your shipping address information, you can check the shipping cost yourself. Until you enter your payment information, your order will not be complete.
Q: I can't find the product I am looking for.	A: Use the Search field at the top right-hand corner of a page, or go to Search, where you can make your search query even more specific. If you still can't find the item, please contact us.
Q: I placed an order, but I have not yet received an order confirmation email.	A: The email address you entered might have been typed incorrectly. Please contact us via email. We will send you an order confirmation email shortly. If you didn't enter your payment information when you ordered, your order will not be considered complete. Please let us know what you want to do.
Q: I placed an order, but now I would like to change it or cancel it.	A: Please let us know ASAP. We ship the order on the same day, or next business day when the item is in stock.
Q: The item I ordered is shown as "out of stock" on your Web site. Can you let us know when it will become available?	A: Unfortunately, we are not able to offer notification service.
Payment
Q: How may I pay?	A: For U.S. customers, you may pay by credit card (VISA or MasterCard), money order, or cashier's check. Note: If your shipping address is a non-U.S. address, we cannot accept credit card payments, even if the card was issued by a U.S. bank. For non-U.S. customers, we are unable to accept credit card payments for security reasons. Only PayPal or money orders are accepted for purchasers in non-U.S. countries. We ask that all payments for purchases be completed in advance before we can process the item. For purchases made by money order or cashier's check, please send them as soon as possible after you place the order. Once your payment is confirmed, your order will be processed. Our address is: Vintage Computer LLC YourMacStore Dept. 2909 Oregon Court C-8 Torrance, CA 90503 If paying by PayPal, our PayPal account is paypal@vintagecomp.com. When we have received your payment, your order will be complete.
Q: Do you charge sales tax?	A: YourMacStore collects sales and use taxes only for items shipped to the state of California.
Q: Which shipping methods do you use?	A: For shipments within the U.S., we use DHL only. You may select from Ground, 2nd Day, or Next Day. We send you a tracking number at the time your order has been shipped. For international shipments, we ship via United States Postal Service or DHL International Express. USPS Services include: Global Express Mail (EMS), Global Priority Mail, Airmail Letter, and Air Mail Parcel. Only Global Express Mail (EMS) and DHL International Express are traceable. We strongly recommend that you choose Global Express Mail (EMS) or DHL International Express. If you choose another method, we are not responsible for lost or delayed packages.
Shipping
Q: Will you ship to a P.O. box?	A: No, we don't ship to a P.O. box address.
Q: Do you ship internationally?	A: Currently, we can take orders from the following countries: United States, Canada, United Kingdom, Australia, Belgium, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Mexico, Netherlands, New Zealand, Norway, Portugal, Singapore, Spain, Sweden, Switzerland and Taiwan.  We cannot take orders from other countries either because of manufacturer's agreements, or for security reasons.
Q: I want to return the item. What should I do?	A: In all cases, please don't return an item without first contacting us. Contact YourMacStore Customer Support by email: Defective products: We will first attempt to solve your problem by email. We are pretty good at this, but sometimes an item needs to be returned to us. We do not pay for return shipping. When you must return an item: We send you return information, along with a Return Merchandise Authorization (RMA) number by email. Items must be returned within 10 days of receiving the RMA. Please mark the RMA number clearly on the outside of your package, and ship it to: Vintage Computer YourMacStore Department Attn: RMA#_________ 2909 Oregon Ct. Unit C8 Torrance, CA 90503. We strongly recommend that you send your return fully insured via a traceable shipping method. We are not responsible for late, lost, or misdirected packages, nor for products that are damaged during return shipping. We test the item as soon as we receive it and will let you know the result of our test. For more detailed information about this policy
Q: Do you accept the return of non-defective products?	A: Yes. Non-defective products: All returns must be authorized by YourMacStore within 30 days of the invoice date. All returns, other than for defective items, are subject to a 15% restocking fee. Some items are not eligible for return. Please check the individual product's return policy for more information. We can only accept returns in the same condition and packaging as they were shipped. New, factory-sealed items must still be sealed or else you may be charged a packaging fee. Your shipping costs are not refundable. For more detailed information about this policy
Warranty
Q: Do your products carry a warranty?	A: All products which are sold as NEW, with the exception of memory modules, are warranted by the manufacturer. You are entitled to the manufacturer's limited express warranty. All warranty claims must be made through the product manufacture, not through YourMacStore. All products sold as DEMO items carry the remainder of the manufacturer's warranty. New memory modules are warranted by YourMacStore for three years from the invoice date. Used memory modules are warranted by YourMacStore for 30 days from the invoice date. Used and bulk parts are warranted by YourMacStore for 30 days from the invoice date. Products sold as NEW without a manufacturer's warranty are warranted by YourMacStore for 30 days from the invoice date. For more detailed information about this policy, go to http://www.yourmacstore.com/home/term.html
Canceling or changing your order
Q: May I cancel or change my order?	A: Please contact us by email or phone. We cannot accept cancellation of your order after it has been shipped. You may return the item as a non-defective product; however, we will not refund your shipping fee nor your return shipping fee. Also, we will charge a 15% restocking fee.
Login
Q: How can I log in?	A: Go to "Service" and enter your email address and password.
Q: How may I check on the status of my order?	A: After you log in, go to "1. Review previous orders".
Q: I forgot my password. What should I do?	A: Go to "Service" and click "forgot your password?". Then enter your last name and email address, and we will send your password to your email address.
Over-the-counter product sales
Q: May I purchase a product at your location?	A: Yes, we sell items for the same price as on the Web site, plus California sales tax (8.25%). We are open from 9:00 A.M. to 5:00 P.M. (PST), Monday-Friday. For directions to our store, please refer to "Directions" on the menu bar. Since some items may be on back order, we recommend that you ask us about stock availability in advance. We accept VISA, MasterCard, cash or checks at our store.